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Rabbit51682
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Friday, February 9th, 2024 4:57 PM

Closed

Dvr not recording

I try to set up a recording but instead of the red dot I get the circle with the line through it like no smoking symbol, and I cannot record at all. I have plenty of space in my DVR. Everything was on till yesterday afternoon 

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9 months ago

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Goldblum57

1 Message

9 months ago

Having the same problem. Just started today.

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user_pwv9fx

4 Messages

Ours came back on its own this morning (2/10). Comcast agent was supposed to call me yesterday, but never did. (surprise)

9 months ago

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XfinityKrista

Official Employee

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1.4K Messages

Hello @Goldblum57, thank you for taking the time to reach out on social media.  I understand your concern with the recording, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
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  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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9 months ago

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XfinityEmilyB

Official Employee

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1.7K Messages

9 months ago

@Rabbit51682 Welcome to our community forum! Thank you for reaching out so we can make sure you're able to record all your favorite programming. Did you get an error message along with the circle with a line through it? Were you recordings other programs at the same time? 

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