DVR not recording top priority show despite plenty of space available

I am unable to record Seinfeld. I have tried numerous times to set it up and it does not record. I have tried individual episodes and also the series and nothing. It is my top priority show and I have only 40% space used. Please help.

Responses

Tek

Problem Solver

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919 Messages

2 years ago

Modify the Series Recording to do New and Repeats. The default to is New Only. Since the show is in repeats only it will never record.

Go to the show. Hit Record Options. Select All Episodes. Then change the first line to New and Repeats.

Should fix it.

(edited)

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user_db8ec9

Visitor

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3 Messages

2 years ago

It is already set to new and repeats

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CCChe

Official Employee

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6.9K Messages

Hello @user_db8ec9, and thank you for reporting this issue here on the Xfinity Community Forum. I love Seinfeld and want to help you get this figured out, so you can get back to enjoying these episodes with me. Is this the only show that you're having issues with? Are other shows/movies recording as they should be?

I would like to start by reviewing your account to see if I'm able to determine the cause of the recording failure for this show. I'll need to gather some personal information, so I can pull up your account. Can you send a direct message with your first and last name and service address?

To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.

I no longer work for Comcast.

2 years ago

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X1

user_db8ec9

DVR not recording top priority show despite plenty of space available

Tek

user_db8ec9

CCChe

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