Hi user_2a9b63! We appreciate you taking the time to reach out on our Xfinity Forum. My team is here to support you. I'm sorry to hear that your scheduled recordings are not recording properly. I certainly understand the importance of getting this fixed as soon as possible.
For troubleshooting purposes, have you tried manually rebooting your cable box to see if that helps correct this issue on your end?
To manually reboot, unplug the power cable from the back of the cable box(s), wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the box to reboot. Please let us know the results.
This has happened before. It seems to be NE florida. On this forum and social platforms everyone is complaining about this. It is apparently an upgrade that xfinity has done
user_2a9b63 Even if it's an ongoing issue we can certainly try troubleshooting. Did you try athe hard reset?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yes. Everything. It says no scheduled shows in next 14 days. I tape daily and will not allow to tape from grid. Last time took several days. Just want to find out when will be fixed
user_2a9b63 Have you tried syncing the cloud on the DVR? To sync your Xfinity X1 DVR, press the Xfinity button on your remote, select the gear icon (Settings), navigate to Device Settings, scroll down, and select Sync DVR
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same issue here. Northeast FL Jacksonville area. Began on Fri 3/13 evening when noticed my scheduled shows were not recording! Then realized I also could not record any other shows from the Guide. Nothing shows up in 'Schuduled'. The Guide shows half red circles. Rebooted the dvr box Fri evening and again today on Sat 3/14 to no avail. At this point pretty convinced its an Xfinity system issue that I hope they correct very soon. In the meantime I hope someone from systems that knows whats happening gets word to the customer support group or better yet also documents the issue and the status right here in the forum.
Accepted Solution
user_2a9b63
Visitor
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26 Messages
9 hours ago
Is there scheduled Dvr outage as no shows sceduled
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Accepted Solution
XfinityAmira
Official Employee
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4.7K Messages
9 hours ago
Hi user_2a9b63! We appreciate you taking the time to reach out on our Xfinity Forum. My team is here to support you. I'm sorry to hear that your scheduled recordings are not recording properly. I certainly understand the importance of getting this fixed as soon as possible.
For troubleshooting purposes, have you tried manually rebooting your cable box to see if that helps correct this issue on your end?
To manually reboot, unplug the power cable from the back of the cable box(s), wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for the box to reboot. Please let us know the results.
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user_2a9b63
Visitor
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26 Messages
9 hours ago
Not able to record future shows. In NE Florida. Has happened before
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user_8d0cc6
Visitor
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5 Messages
9 hours ago
Same issue here. Northeast FL Jacksonville area. Began on Fri 3/13 evening when noticed my scheduled shows were not recording! Then realized I also could not record any other shows from the Guide. Nothing shows up in 'Schuduled'. The Guide shows half red circles. Rebooted the dvr box Fri evening and again today on Sat 3/14 to no avail. At this point pretty convinced its an Xfinity system issue that I hope they correct very soon. In the meantime I hope someone from systems that knows whats happening gets word to the customer support group or better yet also documents the issue and the status right here in the forum.
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user_5xf1o1
Visitor
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2 Messages
8 hours ago
I’m having a similar issue that just started 3/12/26
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