U

Visitor

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1 Message

Thu, Jul 14, 2022 11:52 PM

Dvr not deleting

So moves from one appt to another.  When I did, my recordings moved with me.  However, now when i try to deleted some, it starts and looks like it is working but it does not delete them.  I have a bunch of shows/movies that does this.  Please help as I don't want to lose everything.

EG

Expert

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95.7K Messages

2 m ago

The concern is not "Xfinity Home Security Devices" help related. Thread moved here to this help section.

Official Employee

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373 Messages

2 m ago

Hello there @user_afd5c6 thank you so much for your post for help with your DVR not deleting your recordings. I did find an article with the same issue here https://comca.st/3yPGQ6B

The recommended solution provided by a customer like yourself was to: that occasionally happens. To clear it, use voice command 'device settings. Scroll to the bottom of the menu and use the last menu item.  

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