New Poster
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3 Messages
DVR not connecting after Comcast maintenance last night
My internet and phone are back working, but my TV is stuck on one channel and I cannot get the restart to work from the Comcast Account app for my main DVR. When I try to access the guide or change channels without the guide, I get the error "We're having trouble connecting to the internet." Code RDK-03033.
Any advice?
Responses
boilerphan
New Poster
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3 Messages
2 y ago
@CCAndrew
No, I haven't. I had to step away on some errands. I will try it later. Thank you.
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CCAndrew
Diamond Problem Solver
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25.9K Messages
2 y ago
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boilerphan
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3 Messages
2 y ago
@RobertWy
I tried this earlier but I get the same error as trying to access the help/guide menus. Thanks for the response.
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Face06
New Poster
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4 Messages
2 y ago
I keep getting the same thing. I have had 2 technicians come out in as many days. They changed cables and I got a new DVR. It actually made the situation worse. The service is no good. This has been an ongoing problem since I have had it several years ago. Verizon is not in my neighborhood.
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