JimPerry5's profile

New Poster

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2 Messages

Fri, Nov 20, 2020 12:00 PM

DVR no longer records

We got a Comcast DVR a couple of months ago, and it's mostly worked ok.

 

But suddenly it won't record programs, and our recorded programs seem to have disappeared.

 

When I try to record a program, it offers to remind, not to record. When I press the Xfinity button, and then press Saved, it shows reminders of programs I have just tried to set to record, instead of programs we had recorded.

 

Watching live TV still works fine, and so does watching Netflix.

 

Can anyone help?

 

Thanks.

Responses

New Poster

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1 Message

5 m ago

Same problem!

New Poster

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1 Message

5 m ago

Same problem also!

New Poster

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2 Messages

5 m ago

I finally solved it. When I tried to record a live program, it said that I needed a DVR subscription -- which I already have. Once I got past the annoying Xfinity "Assistant" and was able to chat with a human, she was able to connect to my cable box and get it recording again.

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