1 Message

Fri, Jan 14, 2022 3:20 AM

DVR movie paused the TV goes to whatever live channel you were watching last. How can this be changed? I’m not talking about watching movie

This question seems to have been asked a lot and with no actual answer. When I am watching a recorded movie or show and I want to pause the TV switches back to whatever live channel you were watching last after just a few minutes. How can this be changed? I’m not talking about watching movies through an app and I’m not talking about on demand. Just recorded shows

Official Employee


229 Messages

4 m ago

@ARMS357 That you for reaching out to us. I'm sorry to hear about your concerns regarding your DVR and the time paused. The amount of time can vary based on equipment capabilities.


As one of our regular Contributors, BruceW, has noted this can sometimes be a result of CEC being 'on'. You can press the Xfinity button on your remote, navigate to 'Device Settings', then 'Power Preferences' and finally switch 'HDMI Device Control' to OFF. Please verify this has been corrected. 


If you are still needing assistance beyond this could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this https://comca.st/3A04DAQ send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it


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