DVR metadata

This issue persists across hardware replacement and has been going on for weeks.

Main DVR box shows:

* approx. 545 recordings
* approx. 61% full

Satellite box shows:

* approx. 533 recordings
* approx. 99% full

Recently Deleted is empty on both boxes.

Gateway and both TV boxes have been restarted multiple times.

The satellite box was replaced with a new box and the exact same recording count and 99% full condition persisted immediately after activation.

The Xfinity Contact & Support page cannot determine the status of the satellite box and also reports a modem issue, despite internet service functioning normally.

This appears to be an account-level cloud DVR synchronization/provisioning problem rather than a hardware issue.

How can I get through the barriers Comcast has built between me and a human being who can fix this? The AI "assistant" is useless and the folks in the store tell me they can't do anything.