casey710's profile
casey710
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4 Messages

Sun, Sep 26, 2021 12:27 AM

Dvr manager on tv remote app

Why does the DVR manager no longer appear on the Tv remote app? Now I either have to watch my recordings on the streaming app or get up and use my regular remote on my tv.  Help?

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17 d ago

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XfinityJosephB

Official Employee

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183 Messages

1 m ago

@casey710, that is a great question! Just to make sure we rule out some of the more basic things, are you sure you have the most up to date version of the app? Have you also rebooted the device to see if that helps anything? If you have tried all the basic things and you are still having an issue, you can also send me a DM as well! 

To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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casey710

New Poster

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4 Messages

@XfinityJosephB 

yes I have the the updated version. My complaint is about your app in my iPad. My service is fine…..it’s your APP. I’m not the only one complaining about this. Check out all the complaints on the app store.  Now not only does the dvr manager function on the app disappear and reappear but now the listing grids don’t appear which makes this app totally useless.  And please don’t ask me if a need a real remote control like the last agent did.  I have remotes. I don’t understand why you guys don’t understand all of us are upset about your APP that won’t work anymore. Is there is a reason why you can’t get this fixed? Once again, I feel like the more I pay Xfinity, the less I get. It’s almost funny. Almost. 

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1 m ago

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XfinityLinda

Official Employee

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189 Messages

@casey710 I'm sorry about the trouble with the app. It is not our intention to complicate things for you. Have you tried to uninstall and reinstall the app? What generation iPad are you using? This could cause an issue as well. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 m ago

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user_763de8

Visitor

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1 Message

I agree. I also am having problems with my xfinity remote on my ipad. The DVR Manager disappears and reappears. I have NOT been able to use it for the past few days. It previously worked fine for months. Now the past couple of weeks very spotty and most of the time is just gone from app.

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23 d ago

XfinityChe

Official Employee

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6.1K Messages

We'd be happy to help investigate the issues you're having. Can you please create your own post with the details of your experience (it's ok to copy and paste your comment above) so we can get started? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 d ago

user_634517

Visitor

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2 Messages

Having the same problem in the iphone app, dvr manager is missing.  Login and it shows up for 2 seconds then disappears again.  Been happening for last 2 weeks.

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19 d ago

LJCover

Visitor

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2 Messages

21 d ago

I am also having the same issue….disappearing DVR function.  I have tried ALL the recommended fixes, to no avail!  Looking for a solution!  

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LJCover

Visitor

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2 Messages

21 d ago

I am having a similar problem with that DVR manager icon disappearing from the remote app.  I have tried ALL the recommendations for a fix, to no avail.  HELP!  

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user_07f39b

Visitor

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1 Message

21 d ago

Uninstalled and reinstalled.  When I opened app the DVR manager button was there for 2 seconds then disappeared again

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user_90b7c9

Visitor

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1 Message

20 d ago

I have also done all of the above and get the same results

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user_bc4d22

Visitor

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1 Message

20 d ago

Same here. The Xfinity app on my iPad no longer works correctly.

The DVR Manager icon in the dock disappears, disabling access. And while the Guide icon in the dock doesn’t disappear, when you click it you get the channels on the vertical access and the times on the horizontal access, but no content. The boxes for the program names are there, but blank, like an empty spreadsheet.

This is recent. Last few weeks maybe. But persistent.

1

XfinityRaul

Official Employee

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286 Messages

Hello, @user_bc4d22. Thanks for reaching out about needing help with your DVR.  For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 d ago

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user_634517

Visitor

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2 Messages

19 d ago

Having the same problem in the iphone app, dvr manager is missing.  Login and it shows up for 2 seconds then disappears again.  Been happening for last 2 weeks.

1

XfinityAnna

Official Employee

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301 Messages

Thank you for bringing this to our attention @user_634517. I am sorry this function is not working correctly. We are aware of the problem and have been working towards a solution ASAP. For the time being, we ask that are customers manage recordings using the website or your cable box. I understand this is not ideal, but we are working towards a fix. Thanks for being patient and understanding! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 d ago

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