New Poster
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4 Messages
Dvr manager on tv remote app
Why does the DVR manager no longer appear on the Tv remote app? Now I either have to watch my recordings on the streaming app or get up and use my regular remote on my tv. Help?
New Poster
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4 Messages
Why does the DVR manager no longer appear on the Tv remote app? Now I either have to watch my recordings on the streaming app or get up and use my regular remote on my tv. Help?
CCJoseph
Problem Solver
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729 Messages
4 years ago
@casey710, that is a great question! Just to make sure we rule out some of the more basic things, are you sure you have the most up to date version of the app? Have you also rebooted the device to see if that helps anything? If you have tried all the basic things and you are still having an issue, you can also send me a DM as well!
To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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LJCover
Visitor
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2 Messages
4 years ago
I am also having the same issue….disappearing DVR function. I have tried ALL the recommended fixes, to no avail! Looking for a solution!
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LJCover
Visitor
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2 Messages
4 years ago
I am having a similar problem with that DVR manager icon disappearing from the remote app. I have tried ALL the recommendations for a fix, to no avail. HELP!
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user_07f39b
Visitor
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1 Message
4 years ago
Uninstalled and reinstalled. When I opened app the DVR manager button was there for 2 seconds then disappeared again
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user_90b7c9
Visitor
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1 Message
4 years ago
I have also done all of the above and get the same results
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user_bc4d22
Visitor
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1 Message
4 years ago
Same here. The Xfinity app on my iPad no longer works correctly.
The DVR Manager icon in the dock disappears, disabling access. And while the Guide icon in the dock doesn’t disappear, when you click it you get the channels on the vertical access and the times on the horizontal access, but no content. The boxes for the program names are there, but blank, like an empty spreadsheet.
This is recent. Last few weeks maybe. But persistent.
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user_634517
Visitor
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2 Messages
4 years ago
Having the same problem in the iphone app, dvr manager is missing. Login and it shows up for 2 seconds then disappears again. Been happening for last 2 weeks.
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