Visitor
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1 Message
DVR issues
Hello,
This seems to be a common issue but my dvr is not recording the shows I have scheduled and then randomly deletes the ones I do have before I can see them. I am the only one in my home and I did not delete them. I tried resetting the system, rescheduling the shows and every other tip provided. Are you, as a company, going to fix the technical issue that so many have with your devices? My system is new as of late November. So this should not be happening. It’s beyond frustrating and is probably a simple fix yet you continue to charge users for a faulty service.
CCTimothyA
Problem Solver
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785 Messages
2 years ago
@Frustrated-customer01 thank you for reaching out. I can understand the frustration this has caused as I love to be able to watch my shows when I want to. Thank you for letting us know what troubleshooting steps you have done as that is very helpful. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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user_996961
Visitor
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2 Messages
2 years ago
I am having issues with DVR recordings as well. Whether I choose to record single TV shows or choose to record a series. When I look back through what I have scheduled, many recordings say "fail" - these are shows I have been recording successfully for years such as all Red Sox games and all M*A*S*H episodes. This past weekend channel 1190/Catchy Comedy had The Monkees on all weekend and I have tried unsuccessfully all weekend to record the series, single shows, etc. and none of them recorded. I spent hours and hours online on automated chat and then on the phone and this issue has not been resolved. It's very frustrating to pay $249/mo and not have all of the services you are paying for, then spend hours and hours online and on the phone with no resolution.
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