1 Message

Sunday, January 22nd, 2023 1:10 AM

DVR is inferior

​After 4 boxes, multiple long hold times, a technician who came to our house, stood in our living room on hold for 30 minutes to his superiors, never touched any equipment and left telling us “It will take a long time to fix this.”  There are many, many complaints for this problem, but someone managed to close the original complaint, preventing more to add on.  The dvr is off by at least 25 seconds and we miss the end of some programs.​


Gold Problem Solver


7.6K Messages

2 months ago

It's not the DVR with the timing issue. Many networks run a bit late at times, plus Comcast compresses and merges the bleep out of everything, and that can add 10-20 seconds of extra delay. X1 DVR's do have an option to pad time when possible, which adds 30 seconds to the front and back.

Sadly, over the years, networks now run shows right up to the last second, with overlaid credits. In the past, the credits were separate and you typically didn't notice anything missing unless you want to read the credits.

Official Employee


548 Messages

2 months ago

Hello, @user_80870d! Thanks for posting on out Community Forums to let us know about your situation. This is not the experience we would like you to have. I'd like to review our records and see if we have any updates on this issue. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.


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