Skip to main content
Maxi's profile
Maxi
1st Topic

Visitor

 • 

1 Message

Saturday, October 11th, 2025 11:45 PM

DVR I click forward but it will jump to the beginning of the recording?!

DVR: I click forward but it will jump to the beginning of the recording?! 

There has been a dozen threads about this issue over years and instead of fixing the problem which continues to frustrate customers we receive the same old “have you tried…” time after time.  Then they closed the thread instead of addressing this infuriating DVR BUG.

COMCAST what we want to know is; has any team been assigned to fix this bug?  Yes, it’s a “bug” and no amount of “try this” or “reboot” will resolve this BUG. 

Question

 • 

Updated 

22 hours ago

71

4

0

Oldest First
Selected Oldest First
tbill1

Contributor

 • 

698 Messages

1 month ago

Like I said in another thread, this happens all the time when we are forced to watch the Cloud NFL recordings (even though I have a hard drive DVR)

these last 2 years.

2

0

julieatsea

New Poster

 • 

2 Messages

So how can you tell a recording is on the cloud rather than the DVR?  What makes something record to the cloud?

Like

Reply

15 days ago

0

XfinityThomasA

Official Employee

 • 

3K Messages

Hello, julieatsea and thank you for reaching out! We know how important it is to access your favorite shows and recordings easily, and we’re here to help make that process simple. You can view Xfinity cloud recordings on your TV, the Xfinity Stream app, or the Xfinity TV website by navigating to the "Saved" or "My Library" section. Included below are a few addtional aritcles which may help. 

X1 Cloud DVR recording and playback features — FAQs
X1 Cloud DVR recording download FAQs

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 days ago

0

user_05vlod

Visitor

 • 

1 Message

1 month ago

I have been having the exact same problem.  Very frustrating when watching football games.  When I try and get back to the same spot, it occasionally goes to the end of the game, NOT good.

1

0

XfinityRichard

Official Employee

 • 

2.6K Messages

Hi there, @user_05vlod Thank you for reaching out. I do apologize for the inconvenience you are experiencing with your DVR. Have you tried unplugging your DVR for about 1 minute and plugging it back in?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

XfinityRay

Official Employee

 • 

3.5K Messages

1 month ago

Hi there, @Maxi! I apologize that sends you back to the start when you are trying to go forward. We appreciate the past troubleshooting steps you have tried and are glad to continue to help with this. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

2

0

lmack

Visitor

 • 

4 Messages

Why have customers direct message-- it does nothing to help the masses of customers that have the same problem

Like

Reply

28 days ago

0

XfinityMarcus

Official Employee

 • 

1.9K Messages

lmack thank you for using the Xfinity Community Forums page to reach out, I will say that having customers send over a direct message is for a variety of reasons. When we need to take a closer look into an issue that might require obtaining customer information (to access their account for example), we cannot do so publicly in order to avoid that customer's information being shared. After the conclusion of the interaction when a resolution is reached we will return to the public thread to close it out and share a synopsis of what steps were taken.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

26 days ago

0

tnkool

New Poster

 • 

4 Messages

22 hours ago

Same problem.  Has been for a couple of years.  If I immediately exit out of the recording I can sometimes resume where I left off, but that's been a recent improvement.

Hate the idiotic 'unplug for a minute' or 'reboot' suggestions.  And a direct message won't fix the bug that affects bunches of users.

0

0

forum icon

New to the Community?

Start Here