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Tuesday, February 20th, 2024 1:42 AM

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Dvr help

We got a new dvr and now we can't record more than 1 or 2 shows at a time. 

Official Employee

 • 

1.6K Messages

9 months ago

@AutryLee43 Thank you so much for your post for help with your DVR options only allowing you to record 2 shows at a time. This sounds like with your new DVR you now have our Cloud DVR feature. This is the Free DVR feature that comes with a DVR box and have different levels of DVR services avaiable.  https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs This page has lots of great information on the Cloud DVR and how to upgrade the services as well if needed.  Take a look and let me know if you have any questions. 

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