Dvr glitch and tiling

For past few months my recordings are glitch, tiling and sound mismatched. Have had 2 or 3 tech out and they've replaced all boxes each time. Still continues. I'm frustrated and ready to give up, anyone have suggestions?

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XfinityVictor

Official Employee

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868 Messages

1 day ago

cr80104 Hello, are you still have DVR issues?

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cr80104

Visitor

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2 Messages

Yes. Only on recordings. Not on live tv, not on streaming apps. Also, I can watch recordings in computer without issue. Just on all tvs.

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1 day ago

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XfinityVictor

Official Employee

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868 Messages

cr80104 I am sorry you are having DVR issues. I understand how frustrating it is, and I am happy to help you troubleshoot. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

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1 day ago

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cr80104

Dvr glitch and tiling

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