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user_8kt60p
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Wednesday, July 31st, 2024 3:57 PM

DVR FREEZES

When I’ve played back recorded shows my DVR service freezes up for way too long that I quit watching. Why am I paying for this horrible service?

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2 months ago

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XfinityThomasD

Official Employee

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865 Messages

2 months ago

 

user_8kt60p Thanks for posting on our Forums. I'm sorry to hear that your TV box is giving you trouble and can understand the frustration. Have you tried any troubleshooting steps manually or through the Xfinity app/website? That would be a great starting point as the automated troubleshooting with detect and correct most common issues.

 

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