1 Message
DVR Fee
So the DVR I've been paying for years I now have to pay more for? I just got my internet back after a year of intermittent service for $210 per month. Give with one hand, take more back with the other is the business model of this criminal organization. You will never, ever get what you've already paid for. The fall is coming and I will celebrate.
XfinityAldrik
Official Employee
•
1.8K Messages
1 month ago
Thank you for reaching out to us @user_a8r1f8! In the past there have been bundles that included the DVR service fee and promotions that discounted the monthly DVR service fee. We also offer different Premium DVR tiers that increase the amount of storage available. This link here goes over our different DVR tiers.
We’d love to take a further look at your account. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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