dvr email

Hello, @tmpillow! Thank you so much for reaching out to Comcast today over our Community Forums! We would be more than happy to review your account, and services to get an understanding of the email you received. To get started, please send us a Private Message with your first and last name. To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. 

Thank you! 

I would like a mod to tell me the reason my post was removed? Did I get a little too close to the truth? I will repeat, Comcast will no longer be offering a HW based only DVR product. You will now have the priviledge of paying for what you were previously provided for free.

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@txfeinbergs wrote:

I would like a mod to tell me the reason my post was removed? Did I get a little too close to the truth? I will repeat, Comcast will no longer be offering a HW based only DVR product. You will now have the priviledge of paying for what you were previously provided for free.

 

Important information about your Xfinity DVR services

We've been providing you with some DVR service features in error that are not currently part of your Xfinity TV service, and we wanted to let you know that we'll be making some changes to correct this situation.

What will be changing   On April 6, 2021, your available DVR recording storage will be reduced to 20 hours and you will be able to record two programs at the same time. If you'd like to keep the features you have now, you can add DVR Service for $10 per month. This service includes 150 hours of DVR recording storage and simultaneous recording of up to six programs. Visit My Account to get started.   If you do not take any action:   • If you have more than 20 hours of recordings stored on your DVR on April 6, 2021, only your newest 20 hours of recordings will be saved. All other stored recordings will be deleted.   • If you have more than two recordings scheduled to record at the same time, you will need to make changes to your recording schedule to select the two programs you would like to record.   How to prepare for this change:   Visit this page to learn how to:   • Check your DVR recording schedule to make sure that you don't have more than two recordings scheduled at the same time.   • Keep the recordings that matter most by marking them "Save for One Year." Make room for new recordings you have scheduled by deleting recordings you've already viewed.   • Preserve certain recordings, including any older recordings you would like to keep, by deleting your other recordings.

Please know that these changes will not affect your On Demand options. On Demand features an extensive collection of shows and movies that are available to watch at any time. Some shows or movies that you have recorded may be available On Demand. We apologize for any inconvenience this change may cause. If you have any questions, you can chat with Xfinity Assistant. If you've already upgraded your DVR service, please disregard this message. Thank you for being an Xfinity customer.

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do you have a home DVR (model xg1v*)? if not, do you have a DVR cloud only subscription with higher than the free on some plans 20 hour DVR lite? Not sure what you are asking.

I received an email March 4 that there will be a change to my DVR service on April 6 where it will downgrade to 20 total hours of recording and up to 2 shows at a time. Anything more than 20 hours on April 6 will be deleted. If I want to keep the features I have now (150 hours and up to 6 shows), then I need to "add DVR Service for $10 per month". 20 hours is ridiculous, so they might as well have announced a $10 a month price increase. I decided I had to do it as we heavily use our cloud DVR service.

I went to My Account as they said, but could find no place to add the service. I tried the xFinity Assistant, but it had nothing about this. I tried to call, but there was no central number. I called a local office, which clearly routed me to a national support center. The rep sat on the phone with me for 20 minutes trying to find out something about this but finally gave up.

If Comcast is going to send this very poor email, they should at least be ready to add the service as suggested. How do I do that????

Yeah, context gets lost when mods move posts for no good reasons.  I have an X1 box with DVR and used to have 150 hours or so worth of hard drive space on it. That is apparently going away now unless I pay an extra $10 per month as per the letter I posted. That is rediculous.  They are doing away with the "cloud DVR" vs "physical DVR" differentiation to make things simpler.  Now it will just be called DVR and Premium DVR service. Even if you have a physical disk drive, you will be limited to 20 hours on it if you don't pay for one of these "upgrades".

Yep, same experience. There was no easy way to add this. I eventually found a support rep that could figure out how to add it (but it took 3 attempts to find one that knew what to do).

I guess I have to wait a couples of weeks and call again when they have a knowledge base article for their reps. Clearly they did not think this through AT ALL. I still don't know why they did not just tell the Cloud DVR folks there was a $10 price increase as that is clearly what this is.

@JohnMan1

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

If you don't believe me, then look at the recent pricing sheets dated February 21. You will find no mention of just regular DVR service anymore and DVR is no longer mentioned as part of the Preferred channel package (or any other for that matter). You have a  choice of 150 hours for $10, or Premium DVR for $20 for 300 hours. There are no other DVR options.  What I have stated is absolutely true for our market... and if it is happening here, you can expect it to happen everywhere soon.

(and it isn't just me, a lot of people are complaining about this on the other thread).

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@txfeinbergs wrote:

Yeah, context gets lost when mods move posts for no good reasons.  I have an X1 box with DVR and used to have 150 hours or so worth of hard drive space on it. That is apparently going away now unless I pay an extra $10 per month as per the letter I posted. That is rediculous.  They are doing away with the "cloud DVR" vs "physical DVR" differentiation to make things simpler.  Now it will just be called DVR and Premium DVR service. Even if you have a physical disk drive, you will be limited to 20 hours on it if you don't pay for one of these "upgrades".

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your post is just not true. 'if' you have DVR service (DVR in home or in some markets only cloud basis) and have a DVR charge separate or included in your package other than DVR lite (free 20 hours 2 tuner), then you have 150 hours.