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Ewciii
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Thursday, May 1st, 2025 11:01 PM

DVR does not record entire Program

My dvr randomly does not record entire programs.   Today it recorded 11 minutes of a 120 minute show.  Yesterday it recoded it all, the day before that it recorded 41 minutes.  I’ve had this problem for quite some time.  I have the dvr set to record 30 extra minutes.  

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2 days ago

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XfinityMarcus

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1.4K Messages

2 days ago

Ewciii thank you for using the Xfinity Community Forums page to reach out regarding your DVR concerns. It sounds like we may need to go through a bit of troubleshooting to determine the root cause of this issue with recordings. Are you using the cloud DVR or the physical storage on a set top DVR video box?

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Ewciii

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I’m not sure.  One tv has a flat box about 6x8, the others small boxes that I assume are remotes.

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2 days ago

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XfinityVictor

Official Employee

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1.3K Messages

 

Ewciii Are you able to check the storage available on your set-top box? 
 
To see your current storage %, press the Xfinity button on your remote, then click Saved, then Recordings.
You will see the % full at the top-right of the screen, listed above your recorded programs.

 

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2 days ago

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