Visitor
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2 Messages
DVR does NOT record end of program
DVR recording times off
The timing is off when fast forwarding through commercials and cuts off the end of all programs. How can I fix this?
Extending the stop time doe not work for me because I already have 2 program's recording the next time frame.
XfinityJohnG
Official Employee
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1.8K Messages
2 years ago
Thank you very much for reaching out to us here @user_17964d. That can definitely be a frustrating experience with those recordings. You can go into the settings on the X1 box, under device settings there is a sync DVR option that can make a difference on the recordings. You may also need to reset the box with a power cycle to see if that will help on that as well.
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user_17964d
Visitor
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2 Messages
2 years ago
Can you assist me with the DVR settings
?
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XfinityJohnG
Official Employee
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1.8K Messages
2 years ago
I would be happy to assist in any way I can. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_3b95a9
Visitor
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1 Message
2 years ago
I tried this and it did not fix the problem.
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