DVR display on TV not synced with DVR display in Xfinity App

DVR calculated percentage (number of recordings) on TV not synced with DVR percentage on Xfinity App. I can see percentage on Xfinity App. This indicates this data is available in the system but not displayed on the TV. Cloud is capable of displaying percentages; useful information to the customer.

I pay for 300 hours of storage. Xfinity App displays 2 recordings @ 1%.

Television displays 2 recordings (percentage unknown).

1% of 300 hours is 3%, not 1%. Number of recordings is useless. Programs recorded have variant percentages. We, the customer, can not make logical decisions due to lack of data provided by Xfinity. When is Xfinity going to "enhance my experience" and fix this oversight/error?

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XfinityRaul

Official Employee

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1.7K Messages

3 days ago

Hello, @pbw56. Thank you for making us aware the DVR calculations are not matching are not matching with what's on the app. I would be more than happy to help figure out how to get this information synced. Have you by any chance know what version of the Xfinity app that's on your device? Also, have you tried refreshing your DVR with the Xfinity app?

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pbw56

Regular Visitor

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7 Messages

On my iPhone is Xfinity App is Version 4.43.0. On my set top box is Pace and Samsung XG2, just installed 1/31/2025.

All my televisions went dark on 1/30/2025. After hours on phone with tech support they told me I had to replace my main box XiD (DVR) with this XG2 (Non DVD HDMI only). Tech support said they just received an update of this and nothing they could do. The technician who came to handle the issue said that was not correct, what I had should have worked (IP Protocol).

My other two are still XiD boxes and also do not display percentages.

Since 1/31/2025 I have lost the percentage of DVR, I can't get Caller ID to display on TV,

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3 days ago

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XfinityRaul

Official Employee

•

1.7K Messages

Thanks for sharing this information with me, @pbw56. I would like to take a closer look at your account to see what I can do to help remotely. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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3 days ago

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pbw56

DVR display on TV not synced with DVR display in Xfinity App

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