Visitor
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2 Messages
DVR deleting recordings
Lately my recordings that I have had for a while like years that I watch over and over again are automatically just deleting themselves. I had the whole series of Murder she baked and that is deleting themselves one by one all of a sudden. I had the All of my heart series and now that's starting to delete and same with my Christmas in evergreens series. I recorded these over the last few years and I've watched them numerous times and all of a sudden I go to them and they're gone. I have plenty of space on my DVR and I'm getting frustrated I've lost other shows too.
CCCassandra
Problem Solver
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502 Messages
2 years ago
Hi @user_0af730 ! Thank you for joining us on the Xfinity Forums to check into this DVR issue. I'm a big movie fan and like to save a few favorites as well, so I can definitely understand how frustrating this would be! However, I'm sorry to say that at this time DVR recordings are only able to be saved for up to 1 year, so this is why you would see the older recordings start to be removed. You can find out more about stored recordings here.
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user_0af730
Visitor
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2 Messages
2 years ago
But what if you have it set until space is needed? That's how I have them set some of them are 3+ years old that are still on there.
And I always keep my DVR below 70% full.
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skintime
Contributor
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278 Messages
2 years ago
Has been happening to me for years. Random DVR shows just disappear with no rhyme or reason. Just recently I lost Woodstock and Godfather II even though they were far from my oldest recordings. Also lost some old fights I recorded off ESPN a few months ago. I recorded Godfather I,II,and III one right after another maybe a year ago and only II disappeared. I guess I should be thankful about. My DVR is set to Until space is needed. There have been dozens of posts about it over the years and nothing has been done, so I don't suppose anything will. Maybe if you check you deleted shows folder every day but who is going to do that? Even then they might not show up there since you didn't delete them. I just put it down to stuff happens. I still love the X1 but that is a glitch I guess we have to live with
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user_8b6c27
Visitor
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3 Messages
2 years ago
An entire series I had recorded has all Disappeared today!!! And it’s not in the deleted folder. What is going on??
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user_8b6c27
Visitor
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3 Messages
2 years ago
I had episodes recorded from 2019 up until last week and they are all gone today. I am so beyond disappointed
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skintime
Contributor
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278 Messages
2 years ago
I had a couple more of my recorded fights vanish yesterday. Had 9 in my boxing folder and that is now down to 5. Not to mention all the movies that vanish. How long is this going to go on? Has been happening for years
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hgd1
Visitor
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1 Message
2 years ago
What is the purpose of the DVR if you the provider is going to delete what the customer would like to keep? These high prices you charge then you change your policy from until I want to get rid of something or until space is needed to only saving for a year. This is terrible customer service as you all pad your pockets. If this is how you all intend to do business, I will do streaming services and move away from xfinity all together. Give the customers what they want.
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kjakubowsk
Contributor
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157 Messages
2 years ago
I too have had some recordings on my DVR for a long time that have all of a sudden started deleting themselves (and they are not available in deleted recordings). I had a U2 concert recorded from December 2015 on my DVR that I would play in the background a lot when I was doing things in the room. I actually just watched it last month. It is now gone along with some other older recordings of movies. It has nothing to do with available space either as we're only around 30% full.
This is definitely a recent change made by Xfinity.
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Rustyben
Expert
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24.6K Messages
2 years ago
@user_888b4 @user_6253ea you posted on another's post. please post a new message if you want to request assistance. your (last) replies on this thread have been marked private and the thread is being closed.
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