That's odd! I'd be confused with seeing that happen. Did you do any updates to your DVR recently? The limit for how long recordings are available to be kept is 1 year, and sadly that means we don't have another setting available to keep them longer.

@XfinityCassandra​ I am having the same problem and just posted about it, the programs are randomly deleted accidently when the DVR does its reboot at night, it must do this a couple of times a week. Several people have already complained, this needs to be escalated to the higher ups so this gets addressed in the backroom. There is an option to save your recordings until space is needed, I have recordings that are two and three years old as well, they should not be randomly deleting them after one year unless the customer changes the setting. You sadly are the one that is wrong. Thank You. 

Hi! Thank you for messaging us about the issues with your DVR and recordings and sorry this is happening but we can help you get this figured out and fixed. I know this can be frustrating for you as it would for me to! Do you mind following the link below to get started. 

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

No I will not send you a direct message, please escalate this to your higher ups and get The IT people to fix this. The problem is not on my end!

I can absolutely understand the aggravations here, @MRegan02. I understand, our engineers are taking a deeper dive into fixing many of these concerns, we are aware that it has been ongoing issue for many in the community.

I would like the specifics of the account to provide out IT and engineers though to potentially help narrow down additional patterns. 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@skintime I apologize for the recordings that you've lost, and I appreciate the workarounds that you've provided as our engineers work to fix the issue, did you lose these recordings just recently?

@XfinityFelicia​ Like I said in the post, it has been happening for years, probably at least 5 when I started noticing probably longer. I've learned to live with it

I do show those details shared above. Sorry about that. When the recording was removed does it appear in the deleted folder? 

@XfinityLamont​ I wouldn't know because I don't check the deleted folder every day. Probably not

@skintime  Ok, I understand, our engineers are taking a deeper dive into fixing many of these concerns, we are aware that it has been ongoing issue for many in the community.

We can certainly understand how aggravating it could be to lose an entire series!
Typically, a recently deleted program can be recovered from the deleted folder until the TV box's hard drive is full, at which time, the recordings would be automatically deleted. (Though it can take 24-48 hours to actually recover the recording when it is able to be done).
Have you had the opportunity to check the available storage space available, or notice when the series went missing?

We had plenty of space for everything and it was never in the deleted folder. It went missing on the 24th of July and it was there the day before 

Was this the only show that you have noticed has gone missing? 

Thank you so much for reaching out! We'd like to help see if we can recover any recordings that have disappeared!
You can visit the following link to see if the recordings ended up there, and if you can retrieve them still!
https://comca.st/3Jk8MEs
Additionally, we'd want to check the amount of storage space available to ensure that perhaps that had not also been an underlying issue!
https://comca.st/3POo0nG
Please let us know the results of checking or trying either of these here!

@skintime​ Down to 4 now another one gone today

How old are these recordings you are missing? 

Maybe a year. Not my oldest recordings. Says 31% full and yet they are vanishing by the day

@skintime Thank you for confirming that as well, and thank you also for your patience and understanding while we get to the bottom of this once and for all! When recording programs, you are able to keep recordings for up to one year, which may be part of the issue. Per our X1 DVR Services Overview, located here https://comca.st/3PFN2oN:

X1 DVR Services Overview

Stored Recordings

Storage Capacity: Currently, your X1 DVR can record approximately 150 total hours of HD programming on the hard drive and 150 hours of Cloud DVR storage per X1 DVR. You can purchase additional Cloud DVR storage hours by visiting https://comca.st/3zICQGl.

Keep Your Recordings: You can keep your recordings for up to one year, but you may need to erase some recorded programs from time to time in order to make room for new ones. Choose Record Options, Modify Recording (if it's a series, you’ll also have the option to modify just the episode or the series), then save For 1 Year.

• If your DVR storage is full of recordings saved for one year and you attempt to schedule a new recording, you'll be notified that your storage is full. You'll be unable to start a new recording until you delete an existing recording.

Deleted Recordings

Automatically Erase Recordings: The X1 DVR will automatically erase programs when space is needed. The DVR will delete the oldest recordings first. However, you can change the recording option to save For 1 Year.

Recover Deleted Recordings: If you accidentally deleted a recording, no problem! Check the Deleted section in your X1 DVR. Select the recording you want to recover and click Recover to move it back to your recordings, or select Delete Now to permanently delete it. Learn more about recovering a recording deleted from your X1 DVR.

Please let us know if this information helps! -Christopher

Hey @hgd1, thanks for reaching out to Xfinity Support. It is still an option, just scroll one over on the storage option and it will show till space is needed. 

@kjakubowsk​ It's been happening to me for years. Countless threads about this and nothing has been done. I just lose random recordings. Not long ago I had 9 old boxing matches I recorded off ESPN within the last year. That number is now down to 4. Plus countless movies I had recorded have vanished over the years. Waited a couple of years for a chance to record Woodstock and finally got it last year, now it is gone. Recorded Godfather I,II,and III back to back not long ago and II vanished but the other ones are still there. Guess I should be thankful for that. 

I'm sorry to hear of your recording concerns. You can find further information on managing the recordings here X1 DVR Storage Overview and please let us know if you have any further questions.