AsphaltJungle's profile

New Poster

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3 Messages

Fri, Nov 5, 2021 2:15 AM

DVR cutting off sporting events

My DVR automatically records all Boston Bruins games and for years has almost always recorded the whole game no matter how long it ran with overtime, etc. But now the last 2 straight games it has stopped recording before the game ended and I have missed the ending. The game on Saturday ran long into OT and the last 3 minutes or so plus the shootout were cut off. But tonight’s game ended in regulation and the DVR stopped recording with 6 minutes left in the game! I record and watch almost every Bruins game on delay and it is the  main reason I pay for cable so I need this to be working. It used to say “auto extend” and promise to record the full game but I don’t see that mentioned anymore. Has something changed??

heinz057

Contributor

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33 Messages

3 m ago

The same thing is happening to my recordings of the Philadelphia Flyers.  There used to be  a message that the recording would automatically extend.  But no more.  Tonight's game I missed the end of regulation plus the overtime.

(edited)

XfinityGina

Official Employee

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417 Messages

3 m ago

Hi @AsphaltJungle and @heinz057, I'm so sorry to hear that your game recordings got cut short! I know that's really upsetting :( 

 

I see that @XfinityMacey mentioned this in a recent thread about AutoExtend; do you happen to know if you have set a particular timeframe to AutoExtend? 

New Poster

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3 Messages

3 m ago

Well after having a third game cut short again last night, this time with 7 minutes left in regulation (!!!) and not even close to going to overtime, I went into my settings for recording games and saw I can manually set it to always record and extra hour past the set time, which should fix the problem for these games. HOWEVER, this does not fix the issue with the auto extend feature no longer working … I made note last night when changing settings that it definitely still says auto extend is set and claims it will record any sporting event until it is officially over no matter what, and that is definitely not the case anymore, that feature as stopped working and should be fixed!

heinz057

Contributor

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33 Messages

3 m ago

I know you can extend programs manually,  but there used to be an auto extend which was much more convenient.  If a game ran long it would always extend without me having to set it for extra time.

Official Employee

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808 Messages

There isn't an option to have programming recordings automatically extended put you are able to extend the time a show is recorded by following the directions in this link: https://comca.st/3C2Vjvo.

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nickyvt

Frequent Visitor

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22 Messages

My DVR recordings are set to end of game and they are not recording to the end of an average game! There’s no extend necessary- they are being cut off! Please find a solution- very frustrating .

nickyvt

Frequent Visitor

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22 Messages

@XfinityBillie straight from X1 site!


Recording Start Times: The DVR is synced with the TV listings. If a network starts a program a minute earlier than the on-screen program guide's scheduled time, the DVR will miss that first minute, unless you program the DVR to start a minute early. Start times may be adjusted on the Record Options screen. Learn more about changing the start or stop time of a recording on your X1 DVR.

Auto Extend: In case an auto-extendable program you’ve scheduled to record runs over the scheduled time, Auto Extend will automatically extend your recording by 90 minutes and end once the program is over. Game recordings run 15 minutes after the end of the game to account for post-game activities.

Visitor

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1 Message

The same things happens to me when watching the Golden State Warriors games. Tonight’s game vs. the Pacers went into overtime. Fortunately, the game was still going so I was able to flip to the live game.   I just changed the end time for future recordings to 30 minutes after end.  We’ll see if this helps tomorrow night. 

(edited)

Visitor

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1 Message

1 m ago

I am having the same issue. Sporting events are ending 5 min or more early from the normal length not counting any overtime. Seems like people have been complaining about this for months and still not fixed. There is nothing worse than thinking you have a game recorded and then it ends before the conclusion.

Official Employee

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509 Messages

Hi, @ajdickins. I see you are in a similar position as well. Have you tried any of the options provided above to extend your recording time? If so, are you still having the same thing occur on every game?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

14 d ago

The option to record a teams sporting event does not include the option to extend the recording in any way and is arguably the most common scenario where you do want extended time. Please fix this before ncaa basketball is over. I haven't caught the end of a game yet. 

heinz057

Contributor

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33 Messages

14 d ago

I recorded the Villanova - Xavier game on 1/12/22 on FS1.  It was pretty exciting until with about 1 or 2 minutes left the recording ended.  This is aggravating since there was a time when the game would have been automatically extended.

Visitor

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2 Messages

13 d ago

THanks Heinz for posting your experience. You can individually extend a scheduled recording, but setting up a team recording (for all future games) there is no such option.  The UConn game after that stopped recording with 7 left in regulation. Haven't caught any of the 4 overtimes this year, and they can't close teams out so you know there'll be more! 

Visitor

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1 Message

7 d ago

If you record a series for sporting events sometimes it lets you extend 1 1/2 hours, other times it only allows 30 minutes!  Super frustrating! Other times it won’t record the series! I’m trying to record the Australian open as a series on ESPN and it will let me go through the set up but then doesn’t actually record. The three little red circles aren’t there!

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