New Poster
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3 Messages
DVR cutting off sporting events
My DVR automatically records all Boston Bruins games and for years has almost always recorded the whole game no matter how long it ran with overtime, etc. But now the last 2 straight games it has stopped recording before the game ended and I have missed the ending. The game on Saturday ran long into OT and the last 3 minutes or so plus the shootout were cut off. But tonight’s game ended in regulation and the DVR stopped recording with 6 minutes left in the game! I record and watch almost every Bruins game on delay and it is the main reason I pay for cable so I need this to be working. It used to say “auto extend” and promise to record the full game but I don’t see that mentioned anymore. Has something changed??
heinz057
Contributor
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34 Messages
4 years ago
The same thing is happening to my recordings of the Philadelphia Flyers. There used to be a message that the recording would automatically extend. But no more. Tonight's game I missed the end of regulation plus the overtime.
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CCGina
Official Employee
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800 Messages
4 years ago
Hi @AsphaltJungle and @heinz057, I'm so sorry to hear that your game recordings got cut short! I know that's really upsetting :(
I see that @XfinityMacey mentioned this in a recent thread about AutoExtend; do you happen to know if you have set a particular timeframe to AutoExtend?
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AsphaltJungle
New Poster
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3 Messages
4 years ago
Well after having a third game cut short again last night, this time with 7 minutes left in regulation (!!!) and not even close to going to overtime, I went into my settings for recording games and saw I can manually set it to always record and extra hour past the set time, which should fix the problem for these games. HOWEVER, this does not fix the issue with the auto extend feature no longer working … I made note last night when changing settings that it definitely still says auto extend is set and claims it will record any sporting event until it is officially over no matter what, and that is definitely not the case anymore, that feature as stopped working and should be fixed!
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heinz057
Contributor
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34 Messages
4 years ago
I know you can extend programs manually, but there used to be an auto extend which was much more convenient. If a game ran long it would always extend without me having to set it for extra time.
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ajdickins
Visitor
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1 Message
3 years ago
I am having the same issue. Sporting events are ending 5 min or more early from the normal length not counting any overtime. Seems like people have been complaining about this for months and still not fixed. There is nothing worse than thinking you have a game recorded and then it ends before the conclusion.
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user_ct_b3658a
Visitor
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3 Messages
3 years ago
The option to record a teams sporting event does not include the option to extend the recording in any way and is arguably the most common scenario where you do want extended time. Please fix this before ncaa basketball is over. I haven't caught the end of a game yet.
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heinz057
Contributor
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34 Messages
3 years ago
I recorded the Villanova - Xavier game on 1/12/22 on FS1. It was pretty exciting until with about 1 or 2 minutes left the recording ended. This is aggravating since there was a time when the game would have been automatically extended.
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user_ct_b3658a
Visitor
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3 Messages
3 years ago
THanks Heinz for posting your experience. You can individually extend a scheduled recording, but setting up a team recording (for all future games) there is no such option. The UConn game after that stopped recording with 7 left in regulation. Haven't caught any of the 4 overtimes this year, and they can't close teams out so you know there'll be more!
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user_7f5c3f
Visitor
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1 Message
3 years ago
If you record a series for sporting events sometimes it lets you extend 1 1/2 hours, other times it only allows 30 minutes! Super frustrating! Other times it won’t record the series! I’m trying to record the Australian open as a series on ESPN and it will let me go through the set up but then doesn’t actually record. The three little red circles aren’t there!
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user_b62410
Visitor
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1 Message
3 years ago
my sports recordings have also started cutting off. they did not before and I didn't change any settings. The main reason I found this forum is because the last three recordings of Oregon Ducks mens basketball were almost impossible to watch. they kept stopping and starting and saying that my device was off line when it was not. One recording had no audio. the same thing happened at the beginning of the season. I don't have problems with any other recordings. is there a reason for this?
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user_93f0eb
Visitor
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1 Message
3 years ago
OK, another one to add to the list. I recently got Xfinity and subscribed to NHL Center Ice. When I save hockey games, I manually extend the stop time by 1 1/2 hours, which should allow recording for 4 1/2 hours. Nevertheless, I am experiencing having games cut off after about 2 1/2 hours. The most recent one was half-way through the third period. I do not get an error message on the screen. It just cuts back to the page listing the Center Ice games for the evening, and plays the [Edited: "Language"] Xfinity music. When I switch to Guide to see if it I could watch another Center Ice game live, that game does come in. How about an "Official Xfinity Employee" actually giving us an answer to this common problem. Very frustrating.
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