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painterfam
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55 Messages

Saturday, November 23rd, 2024 1:31 AM

Dvr cuts off end of show

We have noticed that in the last month or so almost all of our Dvr shows cut off the last minute.  Currently I have adjusted all my scheduled recordings to end 3 minutes late.  This was since rebooting the box didn’t fix it. It’s so frustrating

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30 days ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

1 month ago

Good evening @painterfam and thank you for reaching out on our Community Forums, we appreciate it. I'm sorry to hear that your DVR shows cut off the last minute and that you have tried rebooting your box. Is this happening on all recordings or just recordings for a specific show or channel? 

 

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painterfam

Contributor

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55 Messages

@XfinityAlyssaA​   Yes, I’ve rebooted my box.  I can’t say it’s all channels, but I’ve seen it on Food channel, discovery, history, cbs and abc for sure. I’ve now gone back and extended the end time, but that’s not really a solution

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1 month ago

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XfinityBenjaminM

Official Employee

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1.7K Messages

 

painterfam Extending the recording time so that you don't lose the ending is a good workaround for the issue you are experiencing. Since doing that, are you still having the same issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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painterfam

Contributor

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55 Messages

Well of course not, but that’s a work around and not a fix.  We ‘dvr’ everything and to go through scheduling to change each setting shouldn’t be necessary

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30 days ago

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XfinityChristy

Official Employee

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1.6K Messages

 

painterfam I DVR everything too, so I completely understand how frustrating it can be when the last few minutes are missing. To help troubleshoot your DVR issue, please send a direct message with your full name and address, so we can locate your account and assist you further. 
 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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30 days ago

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