Skip to main content

    Support

    Offers

painterfam's profile
painterfam
Rousing Reactor
Expressive Exchange
Conversation Starter

Contributor

 • 

59 Messages

Saturday, November 23rd, 2024 1:31 AM

Dvr cuts off end of show

We have noticed that in the last month or so almost all of our Dvr shows cut off the last minute.  Currently I have adjusted all my scheduled recordings to end 3 minutes late.  This was since rebooting the box didn’t fix it. It’s so frustrating

Question

 • 

Updated 

23 hours ago

113

2

Was this helpful?

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

4 months ago

Good evening @painterfam and thank you for reaching out on our Community Forums, we appreciate it. I'm sorry to hear that your DVR shows cut off the last minute and that you have tried rebooting your box. Is this happening on all recordings or just recordings for a specific show or channel? 

 

4

0

painterfam

Contributor

 • 

59 Messages

@XfinityAlyssaA​   Yes, I’ve rebooted my box.  I can’t say it’s all channels, but I’ve seen it on Food channel, discovery, history, cbs and abc for sure. I’ve now gone back and extended the end time, but that’s not really a solution

Like

Reply

4 months ago

0

XfinityBenjaminM

Official Employee

 • 

1.8K Messages

 

painterfam Extending the recording time so that you don't lose the ending is a good workaround for the issue you are experiencing. Since doing that, are you still having the same issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

painterfam

Contributor

 • 

59 Messages

Well of course not, but that’s a work around and not a fix.  We ‘dvr’ everything and to go through scheduling to change each setting shouldn’t be necessary

Like

Reply

4 months ago

0

XfinityChristy

Official Employee

 • 

1.8K Messages

 

painterfam I DVR everything too, so I completely understand how frustrating it can be when the last few minutes are missing. To help troubleshoot your DVR issue, please send a direct message with your full name and address, so we can locate your account and assist you further. 
 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

0

brew1951

Visitor

 • 

1 Message

2 months ago

We seem to having the same issue. It should not be necessary to manually extend all the scheduled recordings. What is the fix?

6

0

XfinityThomasC

Official Employee

 • 

2.3K Messages

Hello, @brew1951 sounds like we need to get a ticket opened so our engineers are made aware multiple customers are having this issue. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

rj2

Visitor

 • 

12 Messages

why does the answer have to be by private message?  I have the same problem. All recordings with pad set to on still cut off the end.  Do I need to exchange my x1?

Like

Reply

17 days ago

XfinityThomasA

Official Employee

 • 

2.1K Messages

We can help, rj2! Which show(s) are impacted, and can you walk me through how you have your DVR set to record?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

15 days ago

0

painterfam

Contributor

 • 

59 Messages

I’m not rj2 but the original poster. And I hate that all answers have to be through direct message!  We all have 5e issue, give us answers here.  For me, it is basically every show on every channel.  My programs are recorded by using the voice remote to find the show and click ‘record’. New episodes only, start on time and now I change the end time to 3 minutes late.  But it’s ridiculous that needs to be done.  And I have to go back and change all current recordings to that late ending as well. There should be a fix for this 

Like

Reply

13 days ago

XfinityVianney

Official Employee

 • 

2K Messages

 

painterfam, we can do our best to continue to help you in the public thread. I know the option to extend the recording time was a workaround, but it can also be the best solution, depending on the broadcast network. If, for any reason, the broadcast is delayed slightly, like a live sporting event, for example, that goes into overtime, it would push back the remaining schedule slightly as well. 

If this is not something you wish to do or the troubleshooting doesn't provide the solution you need, we would request a direct message to cover the equipment and network details. We would also send any signals needed to the device, so we would need to move into private to collect your details to find your account and get this process started. We don't mean to pivot to private as a way to hide answers, but we have more extensive troubleshooting options once we fully enter your account. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 days ago

0

forum icon

New to the Community?

Start Here