dvr conflict

We just 'upgraded' to the cloud DVR system after YEARS of local dedicated HDD storage in an X1 main box. I have to say that the cloud DVR is nothing but problems. Supposedly we can record 6 things at once. Nope - lucky if we get 2. Am I missing something? when I try to record more than 2 things I get a CONFLICT and it doesn't record. Is there a setting or something that I need to enable to get 6 streams concurrent?

I never had this issue before in the years of COMCAST use. The DVR is 24% full, trying to record a baseball game and 2 broadcast shows (ABC and CBS) all at same time - should not be an issue....right? But I get SCHEDULING CONFLICT errors showing overlapped times and it drops recording one of them.

Responses

XfinityRichard

Official Employee

•

1.8K Messages

2 years ago

Hi there, @user_7c709d ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the trouble you are having with your DVR services. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full service address so that I can assist you further?

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X1

user_7c709d

dvr conflict

XfinityRichard

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