Visitor
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1 Message
DVR Commercials
I did not pay to have a dvr that doesn't fast forward commercials. I do not except the changes that Xfinity has made. Every fastforward ends with 2 commercials, even when it says 1 minute till your show. It advances then plays 2 more commercials. If not resolved I will cancel my subscription.
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @user_8631aa, thanks for reaching out for help with your DVR and your Fast Forwarding functions. Just to make sure we are the same page, are you referring to the Smart Resume feature? Smart Resume is only available for top shows on NBC, ABC, CBS, FOX, CW, Bravo, HGTV, Discovery, MTV and TLC. It can only be used on eligible HD programs you recorded after January 1, 2019. We’re actively working on increasing the programs and networks Smart Resume is available on. And remember, Smart Resume isn't available on SD recordings.
We are also aware of an issue with Smart resume not picking up at the correct time.
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