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user_f0ld48
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Monday, April 21st, 2025 6:31 AM

DVR cloud no playback

Cloud DVR Stopped WorkingCLOUD DVR (NOT set top box) stopped working..ALL recorded programs on all TVs with Xfi boxes just stop. I have restarted modem several times and this does NOT fix it. Xfinity Assistant says may be a signal issue but only wants to restart modem, which I’ve done REPEATEDLY.  I need help.

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19 hours ago

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EG

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2 days ago

The concern is not "Community Center" help related............ Topic moved here to the TV help section for assistance. 

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user_f0ld48

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No answer from anyone

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2 days ago

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XfinityOrlandoM

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@user_f0ld48

 

Thanks for reaching out to us, can you give me a little information on any error messages or error codes that you're getting when you're trying to playback your recordings from the cloud

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 hours ago

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