U

Visitor

 • 

6 Messages

Thursday, April 6th, 2023 9:00 PM

Closed

DVR clock is off

My DVR clock is about 40 seconds off. The ends of shows are getting cut off and the smart resume commercial breaks are off. They made me get a new box and I'm still having the problem.

New Poster

 • 

17 Messages

1 year ago

Same issue with my DVR'd shows

Official Employee

 • 

842 Messages

Thank you for bringing this to my attention, @Ljwnevpl. We are happy to look into your specific device settings. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

In the meantime, you can modify any recorded programs start and end time to adjust for this, by following the directions outlined here: https://www.xfinity.com/support/articles/x1-modify-the-recording-time-of-a-program

(edited)

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here