Support
Offers
Sign in
Visitor
•
1 Message
Monday, November 29th, 2021
Closed
Why am I being charged $10.00 for whole home DVR service when I only have 1 box?
Responses
Official Employee
1K Messages
4 years ago
Hey there, DVR service has a cost with it, we call it whole home DVR regardless of the number of boxes you have because if you were to add another box you would be able to access your DVR still on that one.
5 Messages
@XfinityAnthonyT
If you have Xfinity X1 with DVR service, X1 Cloud DVR is included at no extra charge, however I am being charged for DVR service.
I never authorized a premium DVR plan so why am I being charged $7.50? What am I missing?
Problem Solver
770 Messages
The Premium DVR plans are $10.00 per month. The equipment rental is $7.50. Do you see another charge for separate for DVR?
I no longer work for Comcast.
XfinityAnthonyT
Official Employee
•
1K Messages
4 years ago
Hey there, DVR service has a cost with it, we call it whole home DVR regardless of the number of boxes you have because if you were to add another box you would be able to access your DVR still on that one.
2
0
GolfingNut33
Visitor
•
5 Messages
4 years ago
If you have Xfinity X1 with DVR service, X1 Cloud DVR is included at no extra charge, however I am being charged for DVR service.
I never authorized a premium DVR plan so why am I being charged $7.50? What am I missing?
0
0