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Visitor

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1 Message

Mon, Nov 29, 2021 10:58 PM

DVR Charge

Why am I being charged $10.00 for whole home DVR service when I only have 1 box?

Official Employee

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410 Messages

Hace 6 m

Hey there, DVR service has a cost with it, we call it whole home DVR regardless of the number of boxes you have because if you were to add another box you would be able to access your DVR still on that one. 

Visitor

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5 Messages

@XfinityAnthonyT

If you have Xfinity X1 with DVR service, X1 Cloud DVR is included at no extra charge, however I am being charged for DVR service.

I never authorized a premium DVR plan so why am I being charged $7.50? What am I missing?

 

Official Employee

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299 Messages

The Premium DVR plans are $10.00 per month. The equipment rental is $7.50. Do you see another charge for separate for DVR?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

Hace 5 m

If you have Xfinity X1 with DVR service, X1 Cloud DVR is included at no extra charge, however I am being charged for DVR service.

I never authorized a premium DVR plan so why am I being charged $7.50? What am I missing?

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