Visitor
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1 Message
DVR capacity wrong
I recently moved from Florida to Maryland. When I arrived in Maryland I got new tv boxes. My DVR storage in the new box says it is nearly full but I am only seeing about 20 hours of recordings in my DVR. I’m supposed to have 150 hours of storage capacity. Even accounting for HD recordings I should have more storage available. How do I get my full storage capacity or fix this inaccuracy?
XfinityAldrik
Official Employee
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2.1K Messages
2 years ago
Thank you for reaching out to us @user_d849ad! I’d like to take a further look at the equipment on your account and see the current DVR tier you are subscribed to. Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_2605a4
1 Message
2 years ago
I've recently had the same issue. Except I didn't move. One day my DVR showed at approximately 35% capacity. The next was about 70% as if doubled. It's been that way ever since. Did I lost visiblity to my cloud access? I can see no options on the screen that allow me to change.
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