Saturday, February 10th, 2024 12:54 AM

DVR cancelled recordings/cannot record

Monday my DVR just shows the cancelled icon on series recordings. I cannot record anything. I have 0 in my DVR so it’s not a space issue. 
to make it even better, I got a notice of a price INCREASE the same day it stopped working. 

Official Employee


902 Messages

2 months ago

Hello @OverPricedUnderDeliver, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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