1 Message

Sunday, May 28th, 2023 9:58 PM

DVR boxes conflicting with each other?

We have 3 new DVR boxes having been forced by Comcast to update before June 2 or lose DVR and on demand.  Now if we schedule a recording on one box the previously scheduled recording disappears from the other box.  Have spent ~ 10 hours on phone and one tech visit - he threw up his hands and said it’s the system I can’t help.  

Valued Contributor


234 Messages

4 months ago

Hi there, thank you for taking the time to reach out for assistance. I understand you have some concerns regarding your DVRs, and it would be my pleasure to help in any way I can. Here is a link that will walk you through how the cloud works with your DVR, maybe it can help you make sure you have things set up correctly or clear up any questions you have https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs. 



63 Messages

3 months ago

I don't know if this will help at all (we are very new to X1), but I just found that we can play with some settings with these selections : Xfinity button>Settings>Preferences>General>Display Recordings On

It says "Set your device to display all recordings on your account or only those on a certain device" 

So if you're not already doing this, maybe you could have each device with it's own recordings?



816 Messages

3 months ago

and do you really need to have three dvr boxes instead of 1 dvr and 2 companion boxes?

forum icon

New to the Community?

Start Here