Visitor
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1 Message
DVR boxes conflicting with each other?
We have 3 new DVR boxes having been forced by Comcast to update before June 2 or lose DVR and on demand. Now if we schedule a recording on one box the previously scheduled recording disappears from the other box. Have spent ~ 10 hours on phone and one tech visit - he threw up his hands and said it’s the system I can’t help.
CCVanessa
Contributor
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234 Messages
2 years ago
Hi there, thank you for taking the time to reach out for assistance. I understand you have some concerns regarding your DVRs, and it would be my pleasure to help in any way I can. Here is a link that will walk you through how the cloud works with your DVR, maybe it can help you make sure you have things set up correctly or clear up any questions you have https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs.
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b_630972
Contributor
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88 Messages
2 years ago
I don't know if this will help at all (we are very new to X1), but I just found that we can play with some settings with these selections : Xfinity button>Settings>Preferences>General>Display Recordings On
It says "Set your device to display all recordings on your account or only those on a certain device"
So if you're not already doing this, maybe you could have each device with it's own recordings?
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