New Poster
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2 Messages
DVR and Guide
My DVR is set to record only new episodes only of South Park on Comedy Channel, but the DVR is recording every episode. The second problem is the Program Guide. The Comedy Channel and TV Land are not showing any program descriptions in the Program Guide. How do I fix these? I tried doing a restart and a system refresh to no avail. I went to connection status and it says that planned maintenance is scheduled to start tomorrow, but this has been going on for a couple of months with the Comedy Channel and more recently with TV Land.
XfinityBillie
Official Employee
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3.4K Messages
4 months ago
@PT55 Thank you for taking the time to reach out to us here on our Xfinity Forums! I definitely understand the frustration if you are getting every episode of South Park instead of only new ones. I can also see how the program description not showing would be equally as frustrating if you are trying to see what episode something is. We appreciate you sharing the troubleshooting steps you have already done. To start with the DVR concerns, have you tried fully deleting the series recording and then setting it up again?
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user_me0bne
Visitor
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1 Message
5 hours ago
Issue with Xfinity “live” tv guide and “playlist” function.
I realize this is a long explanation but please read the entire text. I have put substantial time and effort into trying to give you as much information as possible to resolve this annoying issue.
Please update the episode listings for Game Show Network on the “live” tv guide. Without the specific listing (season and episode information) for each episode the DVR’s “playlist” feature cannot recognize individual episodes thus making it impossible to create playlists. Note the episodes can still be played manually. Creating playlists is the issue.
On the “live” tv guide listing, all other channels have season and episode numbers and specific episode descriptions, except Game Show Network. This issue seems to be sporadic and / or dependent on the Game Show Network’s listing being updated. This has been going on for at least the past year; sometimes specific listing, sometimes just generic.
For example, on June 29, 2025, the upcoming week’s (June 30 thru July 4) episode listings for Game Show Network were all generic with no season or episode numbers. The next day, Monday morning June 30, 2025, the listings on the “live” tv guide for Game Show Network had updated to specific season and episode numbers / descriptions for June 30 thru July 3, including into late-night early morning (about 4 am) on July 4 (until the infomercials start). Listings for July 4 (after the early morning infomercials) and on were still generic.
I have restarted and refreshed my Xfinity digital cable box numerous times which does not fix the issue. I have “hard” rebooted the box by unplugging it and plugging it back in. None of my efforts have any effect on this issue.
My experience suggests there is some issue surrounding the data Xfinity receives from Game Show Network or said data not being updated consistently. If I go to Game Show Network’s own website, they have season / episode specific descriptions for each episode.
This is incredibly frustrating when trying to create playlists for my elderly, homebound mother who cannot always watch her favorite gameshows at the time they are shown.
I ask that you investigate and resolve this issue promptly.
Thanx
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