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Lkgnvas
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12 Messages

Sunday, January 21st, 2024 1:38 PM

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During replay DVR recording jumps back to beginning

During replay of many sports recordings the recording will suddenly go back to the start of the recording.  We are on our fourth box so don’t believe it is a box issue.  Any ideas?

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10 months ago

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XfinityTy

Official Employee

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376 Messages

10 months ago

Hello @Lkgnvas! Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

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Lkgnvas

Visitor

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12 Messages

@XfinityTy​ I can’t find the direct message icon you are referring to.  What does it look like.  The only icons I have are square with a dash on bottom left and round with three dots 

10 months ago

0

ccRuben

Retired Employee

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729 Messages

@Lkgnvas 

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

10 months ago

0

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