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Wednesday, July 24th, 2024 4:05 PM

Closed

Duplicate recordings of baseball series

Good morning I am going to repost this and see if someone has an answer. I do a recording of the San Francisco Giants on my channel 720 which is the Bay Area station and this just started last Tuesday or Wednesday where it has now started recording the games from the MLB pay-per-view channels, which are in the 3000 series, I do not subscribe to those I do not pay for those. I am not sure why all of a sudden the programming is tied to each other.All was fine before with no issues.  The other thing is since I do not subscribe to those channels on the 3000 series even if it recorded, I cannot watch what it recorded because it says I do not have permission to so that means I guess that would be three hours worth of a  Statement that says you cannot watch this channel. I have called Xfinity Assistant twice. They do not understand why it's happening. It must be some type of a glitch so why is my channel 720 a package deal with the other two channels on the MLB programming and how do I get it to stop?

Official Employee

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2K Messages

10 months ago

 

user_34se0o If you look at your Series Priority setting in your DVR that may be why you are recording channels you don't subscribe to. Here is a link you can use that highlights this process (https://www.xfinity.com/support/articles/x1-manage-the-priority-of-a-program).

 

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