2 Messages

Fri, Sep 3, 2021 6:28 PM

DTA and X1 boxes won't record & Can't apply for EBB

Hello, I just moved to an apartment that supplies basic Xfinity cable and picked up 2 boxes yesterday but neither will give recording options following Xfinity's directions. I called the store employee and told him I get a blue circle on the screen (XG2V2-P box w/voice remote) and a msg saying I'm "not subscribed to DVR services". He said it's standard and will ask his boss and call right back but didn't call back and his phone goes straight to voicemail today.

The bedroom box is a XiD-P DTA with XR2 remote and just doesn't respond at all to the record button (or the A, B, C, D buttons, etc) though it is paired. 

Problem 2. I got the 50mbps internet plan and can't apply for the EBB program either, keep getting an error msg there too- Sorry, we can't process your request at this time, call customer service. Customer service is no help. I'm approved for the program and had it at another company, though they didn't supply the device or plan yet, and need to transfer it. Every avenue I've tried for help causes more stress and it's hurting my health at this point.

(Also found out I WON'T get the free flex I signed up for bc of the basic cable that's supplied by the apmt (WHY?) and should've been told by the store employee who'd said I could record with these boxes..though I can not.)


Official Employee


439 Messages

1 m ago

Hey there, @Dez411, thanks for reaching out through Xfinity Forums we would be happy to help with troubleshooting and looking into your EBB application issues. You have reached the right place for help! Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

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