T

Visitor

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1 Message

Sat, Apr 17, 2021 1:17 PM

DTA adapters nopt working

HI - i am having issues with  3 DTA adapters. We just moved to another home and had to have comcast set up the cable, tv and phone systems. the DTA adapters are showing a status 340 (this device is currently not activated) on the box. Last night, I worked with comcast support(?) trying to resolve this and could not get any where. the final resolution was they were shipping 3 new boxes to my address which will take around 30 days according to them.

I have seen this before and back then a gentleman from comcast was able to help me out by changing something on the comcast side. Has anyone else experienced this??

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 m ago

Do you know if the cable outlets are live or not? Obviously they can’t be activated if it’s not live. Easy test, plug your modem in the same cable outlet and see if the internet locks in and works or if you have a dvr you can do the same thing

ComcastRob

Official Employee

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257 Messages

1 m ago

@t2856sc

Hi there! I'd be glad to ensure that this gets looked into further, and answer any questions you may have. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support"

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