Stand by. Angry rant to follow...
I have had Xfinity/Comcast for years for my internet and phone. I decided to go with the bundle of TV, internet and phone . I cant watch live TV on any of my TVs. I could get live TV on the primary box for the first hour but never on any of the smaller boxes on other TVs. Then the primary joined the little fellers by giving me the dreaded code XRE00021. Every channel says,
"Please try again. We're having some trouble on our end. This channel isn't currently available." Tune away and try again later, blah blah blah
I can watch On Demand, Netflix etc. Now the weird part. I had started setting up the DVR to record shows. They DO record! I can record a program by using the guide and be able to watch it. I can even fast forward until it reaches live TV and I can keep watching it although it does seem to be a little behind actual live. Its better than the three dots of doom but this is not what I expect for my money.
Before the quick response of "check that connections are tight, restart tv box, system refresh, exchange the TV Box...." It has been done. All of it.
I have tried the trouble desk (who is very appreciative) but all I get is the tech running a diagnostic check and resetting either the system or the box then telling me how much they appreciate me again and thank me for being patient. I have called several times a day for the last five days! Then Im told that a reset can take up to an hour but they appreciate my patience. If it isnt resolved in an hour please call back. I personally think they tell you an hour because they know that when you call back a different tech will get to appreciate you. If the first 47 resets have produced zero results, why would anybody think that number 48 would? I was told twice that upper level support will call me within 8-24 hours. That was four days ago.
Side note: I would appreciate toning down all the appreciating. I dont need a pep talk or a participation trophy. I need resolution!
I did have one tech that was a little more helpful who said she had found a mismatch in the background. Im not sure what that means but it sounds like it should be pushed to the next tier. The tech said they cant just push it to the next tier unless the magic screen tells them to. It will get kicked back. Tonights tech said that she is requesting a field tech but cant give me a time because the system wants to charge me for a field call. I am supposed to get a text within the next 8-24 hours telling me when/if my appointment is. Im not holding my breath.
I am getting extremely frustrated with the lack of response and service from Xfinity/Comcast. I am about to let DirecTV appreciate my business!