DON'T UNDERSTAND WHAT I HAVE FOR MY XFINITY TV PROGRAMMING

I can access my ROKU set up with all my streaming apps. I can't get XFINITY apps or channels and the remote does not work. I've tried to get it to match with the TV but it doesn't respond. This process with Xfinity has been horrific. There is no actual human support; anything with instructions on line makes no sense. I can't reach a human on the phone. I was billed installation fee of $100.00 when I was told I would not be billed. I was told twice by Xfinity billing I would be creditted the $100.00. I was not. I was even out and out lied too by two off shore sales people that I would be credited. They kept pressuring me to get my phone service changed over to the free offer. So it is VERY clear they were telling me all kinds of likes to get a commission. The guy who came and installed my service DID NOT SET UP THE REMOTE. I've been told that is part of the $100,00 service fee. SO the fact is the so  called set up did not include setting up anything. It was only for installing the wiring, the box and the router. 

It also looks like the remote I was given doens't match any of the remotes  that I am given to choose from to set it up myself.

So why do you guys even pretend to offer support? Why don't you just get honest and tell the truth: WE DO NOT OFFER ANY HUMAN SUPPORT EXCEPT FOR SALES. WE DO NOT PROVIDE ANY HUMAN SUPPORT CONCERNING SETTING UP XFINITY SERVICE FOR USE ON YOUR TV. WE WILL ONLY PROVIDE AI SUPPORT.  ANYTHING ELSE WOULD BE PROVIDED BY YOURSELF OR A LOCAL CONTRACTOR WHOM YOU WILL HAVE TO PAY TO COME OUT AND SET UP OUR SERVICE.  I really dispise liars. I doubt anyone will respond to this. You folks reading this? Do you do why this pretend support site even exists?

• Telephone Availability: Cable operators must offer a 24/7 toll-free or collect telephone line. Trained representatives should be available during business hours and respond to after-hours inquiries on the next business day.
• Installations, Outages, and Service Calls:
  • Standard installations should be completed within seven business days.
  • Work on service interruptions must start within 24 hours of notification.
  • Other service issues must be addressed by the next business day.
  • Appointments can be scheduled at a specific time or within a four-hour block.
  • Operators cannot cancel appointments the day before, and late technicians must reschedule at the customer's convenience.
  • These standards for installations and service calls must be met 95% of the time, measured quarterly.
• Billing Practices:
  • Customers must receive 30 days' notice of changes in rates, services, or channels within the operator's control.
  • Refunds and credits must be issued promptly, generally by the next billing cycle or within 30 days.
• Communications Between Cable Operators and Subscribers:
  • Customers must be provided with specific information at installation, annually, and upon request. This includes details on services, prices, installation and maintenance policies, instructions, channel lineups, and billing/complaint procedures.