2 Messages
DON’T TURN OFF MY TV!!!!!!!
Dear Xfinity,
Change the Power Save option so that it leaves the TV on all the time regardless if there is prompt telling me if I’m still there! I need my TV on all night because it keeps away the thieves and acts as a safety net for me and my family. SO AGAIN SEND AN UPDATE OUT TO MY BOX THAT ALLOWS THE TV TO CONTINUE THROUGHOUT EXTENDED PERIODS OF TIME LASTING OVER 8 HOURS OF CONTINUAL PLAY WITH OUT PUTTING THE TV INTO POWER SAVE MODE!!!!!!!! Or else I’m going to get service through RUKU and will be forever divorced from you, Xfinity the OLD CABLE COMPANY



XfinityAldrik
Official Employee
•
2.4K Messages
21 hours ago
Thank you for reaching out to us @user_8e044s! Have you adjusted the Power Saver and the HDMI-CEC settings on your cable box to off? This article here has a guide on how to adjust both settings. Based on what you’ve mentioned, I recommend turning both settings off. Also, you may want to check the settings on your TV to see if it also has any settings that automatically turn it off.
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