Will16's profile

New Poster

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3 Messages

Thu, Dec 17, 2020 5:00 AM

Dolby Digital

I have the new Comcast 4K box AX014AN hooked up to my Marantz SR7011. My issue is when broadcasting regular channels it's only playing in stereo as opposed to 5.1. When I go into Netflix through xfinity those shoews play in 5.1. Need help figuring out the problem. 

Thanks

Responses

Rustyben

Expert

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24K Messages

6 m ago


@Will16 wrote:

I have the new Comcast 4K box AX014AN hooked up to my Marantz SR7011. My issue is when broadcasting regular channels it's only playing in stereo as opposed to 5.1. When I go into Netflix through xfinity those shoews play in 5.1. Need help figuring out the problem. 

Thanks


netflix doesn't play regular (numbered) cable channels. could you give an example? watching live? recordings? on-demand?

New Poster

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3 Messages

6 m ago

It happens when watching regular TV. For example, watching “walk the line” on HBO-HD it says it’s 5.1 but it’s only playing in stereo. Through the front channels
Rustyben

Expert

 • 

24K Messages

6 m ago


@Will16 wrote:
It happens when watching regular TV. For example, watching “walk the line” on HBO-HD it says it’s 5.1 but it’s only playing in stereo. Through the front channels

what does the receiver show is playing? did you try changing the receiver mode to 5.1 or better?

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @Will16!, I just wanted to check in with you to see if you were able to get this resolved or not? 

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