Visitor
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6 Messages
Dolby Atmos on Streaming Apps (Netflix, Disney+)
I am only receiving 5.1 audio (No Dolby Atmos) on the streaming apps. I am receiving 4K & Dolby Atmos for the Olympics so I know it is not an issue with my Samsung TV, Denon receiver or XG1V4A cable box. Sound is set to Expert Audio. Does Comcast/Xfinity support Dolby Atmos in these apps?
Accepted Solution
Niko90
New Poster
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5 Messages
3 years ago
I just asked this same question and was told that the Netflix app on the XG1v4 does NOT support Atmos. I have found that the Prime app does support Atmos, so this also points to being Netflix app specific. I also have an Xi6/Flex box and the Netflix app DOES support Atmos on that box.
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CCDaryl
Problem Solver
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828 Messages
3 years ago
@user_9bcc87
Thank you for the post <edit/grammar> and sharing your question with the community.
Not all shows and movies can get Dolby ATMOS. To find TV shows and movies that support Dolby ATMOS on your X1, use the Search field within the on-screen guide, or simply say "Dolby Atmos" using your Xfinity Voice Remote.
To enable Dolby Atmos on X1:
Once you have connected your Dolby ATMOS compatible stereo system to your X1 TV Box via an HDMI cable, visit Settings > Device Settings > Audio > HDMI Audio Output and select Expert Mode.
(edited)
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user_9bcc87
Visitor
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6 Messages
3 years ago
Did you even read my post? Your response is useless.
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user_9bcc87
Visitor
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6 Messages
3 years ago
I can play Netflix through my Samsung apps and get Dolby Atmos just not through the Xfinity apps Netflix app. I can also get Dolby Atmos through the Xfinity Olympics coverage. Dolby Atmos does not work on any of the Xfinity apps including Disney+. Works fine through my Samsung native tv apps. So I ask again, does Xfinity support Dolby Atmos through the Xfinity apps?
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Uberjugger
Visitor
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1 Message
3 years ago
I just got a Xi6-T box and same trouble. No issues with atmos to same setup via a roku box and all the apps, but through xfinity box only atmos works on amazon prime and netflix (but only if i disable expert mode). Disney app and HBO max are not allowing atmos (only show 5.1 options), even if I turn on expert mode. Was really hoping to have a centralized box for simplicity. Looks like that isn't happening...
This needs to be fixed. Poor experience and service from xfinity app support.
(edited)
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user_49944e
Visitor
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2 Messages
3 years ago
HBO Max should work as well with Atmos. It's just Disney that really doesn't do anything. And I still don't understand why with the streaming apps on my Smart TV none of them come through in Atmos they only convert to 5.1 dolby. digital. Anybody else out there have any thoughts
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