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Visitor

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3 Messages

Wednesday, February 16th, 2022 10:39 PM

Closed

Does the Arris AX013ANM contain a DVR

My ARRIS XG1v4 failed and was replaced by Comcast with an ARRIS AX013ANM. Does he AX0ANM have DVR capability? Am I losing capability with the AX013ANM? Would switching back to the XG1V4 be a better choice?

Problem Solver

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409 Messages

3 years ago

Hello there, and thank you for bringing this to our attention through our Forums! I understand that some changes have been made to the functionality features of your cable equipment, and I can most certainly imagine the concern behind that! Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way! I'd like to take a look into your equipment details, within your account. Can you please send us a private message, including your full name, and your full address?

 

You can send us a private message, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that chat icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

Visitor

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3 Messages

@XfinityTyler​ Thank for your offer to help resolve my concern. I decided to exchange the replacement for my failed XG1v4 for a new XG1v4. I contacted Comcast via chat and I have already received and installed it. I am delighted by the response I received.

Problem Solver

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409 Messages

I'm so glad to hear that everything was resolved, and thank you so much for sending over that update! Please remember, our Digital Care Team is always here for you, for any additional support you might need in the future. Thank you for your time spent with Xfinity, and please reach out if there's anything else that we can help you with. It will always be our pleasure! 

I no longer work for Comcast.

Gold Problem Solver

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26.4K Messages

3 years ago

To send the requested information in a private message to Xfinity Support from any forums.xfinity.com page:

  • Click "Sign In" if that prompt is visible

 

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

  

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person but don't do that.

      Instead, type Xfinity Support there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter or tap the > icon to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

(edited)

Visitor

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3 Messages

@BruceW​ Thank you for your suggestion. I contacted Comcast via chat and am delighted by their response.

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