Visitor
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3 Messages
Does the Arris AX013ANM contain a DVR
My ARRIS XG1v4 failed and was replaced by Comcast with an ARRIS AX013ANM. Does he AX0ANM have DVR capability? Am I losing capability with the AX013ANM? Would switching back to the XG1V4 be a better choice?
CCTyler1
Problem Solver
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409 Messages
3 years ago
Hello there, and thank you for bringing this to our attention through our Forums! I understand that some changes have been made to the functionality features of your cable equipment, and I can most certainly imagine the concern behind that! Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way! I'd like to take a look into your equipment details, within your account. Can you please send us a private message, including your full name, and your full address?
You can send us a private message, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that chat icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you!
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BruceW
Gold Problem Solver
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26.4K Messages
3 years ago
To send the requested information in a private message to Xfinity Support from any forums.xfinity.com page:
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon
or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person but don't do that.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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