Do you want to keep using voice guidance

I keep getting the message over and over when setting up my replacement cable box. The agent said they would call me back, but still haven’t received a resolution.

Responses

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user_3wmyau

1 Message

1 year ago

Have the exact same problem. Fix it for Christ's sake.

1

0

@user_3wmyau Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_3zjiwg

1 Message

1 year ago

We are also receiving this message repeatedly and have tried all the known fixes. We have been unable to reach a representative to resolve. Please offer any suggestions. Thank you!

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XfinityEricB

Official Employee

•

2.1K Messages

I would be happy to assist you with the cable box message concern today @user_3zjiwg.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

X1

user_976e7d

Do you want to keep using voice guidance

user_3wmyau

XfinityBrianH

user_3zjiwg

XfinityEricB

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