Do you lose recordings when you replace X1 boxes even though they are in the cloud?

I just spoke to technical service and they told me that if I replace my X1 DVR there is no guarantee that I won't lose recordings in the cloud because some customers have complained about that. Is that true? I thought the whole point of the cloud was to preserve recordings in case your box went bad.

Responses

XfinityAldrik

Official Employee

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1.7K Messages

1 year ago

Good afternoon @user_eff875! We have a really helpful doc on our X1 Cloud DVRs.

Existing recordings will remain available on your TV Box, but will not be available for playback or download on mobile devices or computers. Recordings made after June 7, 2016, or after the date you began using X1 Cloud DVR (whichever is later) will be accessible from your new TV Box as well as from mobile devices and computers.

I noticed you also had sent a comment before this post. To answer your question, the X1 Cloud DVR allows you to access your DVR recordings from mobile devices and computers while connected to any WiFi or mobile network via the Xfinity Stream app or portal. The storage meter used to be based on physical storage, it is now based on cloud storage.

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user_eff875

Visitor

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6 Messages

1 year ago

Here is my situation. I have a X1 DVR cable box plan. However, I am still using a legacy box. I have been using the Xfinity Stream app to record programs to the cloud, approximately 50 hours worth so far. Now the people both at the Xfinity store and on the telephone tell me I only have a plan that allows for 20 hours of recordings on the X1 DVR. So, I am confused as to how many hours I have to record -- 20 or the 150 available on the cloud? Second, I see people say the lose their cloud recordings when they switch their X1 DVR boxes. Should I expect that when I upgrade from my legacy box to the X1 box? Thanks.

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XfinityJohnG

Official Employee

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1.2K Messages

Thank you for that information @user_eff875. Normally there would be a loss of any recorded content that is not cloud saved. I know that when I swapped my original box for a 4K DVR we lost about 25% of what was on the legacy box. I can look at your recording amount specifically if you could send me a direct message with the full name and complete address for your service.

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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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1 year ago

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user_akdd5x

2 Messages

1 year ago

We are moving and will still be using xfinity at our new home. Do we take our box with us or is there another way that we won't lose all our recordings?

Thanks.

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user_eff875

Do you lose recordings when you replace X1 boxes even though they are in the cloud?

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