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pillsbury93245
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9 Messages

Friday, February 24th, 2023 4:25 AM

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disney+

having problem when restarting my subscription to disney+ keep failing token consent

Question

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Updated 

2 years ago

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CCKrystal

Problem Solver

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385 Messages

2 years ago

Good evening @pillsbury93245 Thank you for taking the time to contact our devoted team of knowledgeable XFinity experts here on our Community Fourms page. I am sad to read you are having issues restarting your subscription to Disney +. If i may ask, are you trying to access it from our Flex or X1 box or from a different device? 

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pillsbury93245

Frequent Visitor

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9 Messages

2 years ago

x1 box    advance trouble shooting had me change out box today so when i went to try and restart subscription it told me it was ordering equipment and would send it not sure what there sending

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XfinityDena

Official Employee

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3.2K Messages

Did you get a conformation email for the order? Not all X1 boxes support all apps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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pillsbury93245

Frequent Visitor

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9 Messages

just a text link to xfinity assistant saying order confirmed

2 years ago

0

XfinityDena

Official Employee

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3.2K Messages

You should receive an email once equipment is shipped. Normally that can take about 24 hours. I will follow up to make sure you get this email. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

CCAmir

Gold Problem Solver

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7.2K Messages

Hello, I am following up as promised to make sure you recieved your confirmaion email. Please let us know if this for never arrived. 

I no longer work for Comcast.

2 years ago

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pillsbury93245

Frequent Visitor

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9 Messages

got email tonight just don't know what equipment they are sending

2 years ago

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