Visitor
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1 Message
Disney plus freezes on commercials
Apparently this is a common and Xfinity problem. I cannot watch an hour-long Disney Plus program, freezes during commercials and if I can finally exit out (it isn’t easy) and restart I am subjected to more ads and more freezing! Looks like this is something Xfinity needs to fix based on the number of complaints you have received. Ready to cancel my Disney Plus subscription and let them know this is on Xfinity. Time to switch to [Edited: Soliciting].
XfinityBenjaminM
Official Employee
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3.4K Messages
2 months ago
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kxparis
Visitor
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1 Message
1 month ago
I have the same problem, and there are other threads talking about Disney+ freezing going back a year. My husband has been on every forum, troubleshooting every “fix”, and nothing works. We have Firesticks for two other TVs and have no problem watching Disney+ on those. It’s incredibly frustrating to know this is an ongoing issue between Xfinity and Disney going on for a year now, and neither one is taking accountability for making a fix.
(edited)
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ayoungchef
Visitor
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1 Message
1 month ago
I am having the same issue - is there a firmware patch or something that can be applied?
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user_gpzthn
Visitor
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2 Messages
24 days ago
I see a lot of people complaining, but I don’t see anybody telling us what the solution is
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abronquillo
New Poster
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4 Messages
13 days ago
Same issue, nothing suggested to resolve works,
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user_r4f2q8
Visitor
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2 Messages
4 hours ago
Read no further, I found the solution!
I exhaustively tried all the troubleshooting tips and none of them worked.
Then I decided to go exchange my cable box for a newer version and now everything works great!
The fact that Xfinity support is not even mentioning this easy fix is disappointing. Exchanging your cable box for the newest version should be the FIRST thing they suggest.
If you don't have the newest version of cable box, then don't even waste your time with anything else....do that first.
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