Skip to main content
user_p6rvy7
1st Topic

Visitor

 • 

1 Message

Saturday, May 2nd, 2026 6:26 PM

Disney plus and Paramount plus apps freezing

Both apps may be watchable for a few minutes, then constantly buffer and then freeze.

Question

 • 

Updated 

7 hours ago

19

2

0

Oldest First
Selected Oldest First
Tek

Problem Solver

 • 

986 Messages

1 day ago

I have similar issues with Paramount, but Disney+ is fine. What box are you using ? 

0

0

XfinityEva

Official Employee

 • 

2.4K Messages

7 hours ago

@user_p6rvy7 @Tek Hey there! This is a known issue at this time. However, we do have a few temporary steps that may help. First, attempt to exit and relaunch the apps.

 

Next, depending on which box you have you can try clearing stored data.

Clearing locally stored data — X1

  1. Press the xfinity button on your remote.
  2. Navigate to the gear icon and then press OK to go to Settings.
  3. On the following menu, get to Privacy and press OK.
  4. Go to Locally stored data and press OK.
  5. You'll see a confirmation window. Press OK to clear locally stored data.
    • Notes:
      • Clearing locally stored data may sign you out of apps and may affect apps on devices linked to your account.
      • Re-launching apps may store new data on your TV Box.
  7. You'll see a confirmation message once cookies and locally stored data have been cleared from your TV Box.

 

Clearing locally stored data — Xumo Stream Box

  1. Press the home button on your remote.
  2. Navigate to Settings by selecting the settings icon from the home screen or saying “Settings” into your Voice Remote.
  3. Select Settings again.
  4. Select System management.
  5. Scroll down to Resets and updates.
  6. Select Locally stored data.
  7. Select Yes, clear now.

Please let us know if this helps. 

0

0

forum icon

New to the Community?

Start Here