1 Message
Disney+ App shows and movies playing in green tint
Hi there,
we are also having this issue where on our main cable box all the Disney+ shows and movies play in a green and blue tint. We have a 4K box as well. What is the estimated time to fix this? We pay a lot of money for this 4K box and this shouldn’t be happening. Frustrating for my kids and I.
westwayneguy88888
Contributor
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134 Messages
2 days ago
change out your HDMI cables, or make sure they are securely attached
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EG
Expert
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107.1K Messages
2 days ago
@user_m9eyqb
This is a known issue. See this thread for more info;
https://forums.xfinity.com/conversations/x1/disneyplus-app-streams-in-bluegreen/6738c1ad009aa279a406c668?page=2
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XfinityRay
Official Employee
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2.2K Messages
11 hours ago
Thanks for reaching out, user_m9eyqb! I apologize that has been disturbing your viewing. @EG is correct that this is a known issue being worked on by our engineers. We do not have an estimate of when this will be fixed but will update your thread here when we see the all clear. We appreciate your patience in the meantime!
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