Momof4js2001's profile

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2 Messages

Tue, Jun 28, 2022 5:03 PM

Disgusted with Xfinity -Xre-00250

I have never been so frustrated sick and disgusted with a cable provider. I've been trying for days to connect a wireless box. No matter what it won't work. Same error message. Multiple chat sessions to no avail. Finally get a phone call and accent is so thick I cannot understand them.   Get someone else who tells me the wireless boxes are outdated and not supported hy xfinity as of Oct 2021. WHY AM I PAYING FOR THEM THEN? I have 3 wireless boxes I have had for 4 years and am charged every month. My kids go away to college and when they come home we utilize them. Charging someone for something you don't support is theft. 

ROKU here we come. 

Official Employee

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191 Messages

3 m ago

Hi there! Thank you for taking the time out of your day to reach out to Xfinity on Forums! This is certainly not the experience we want for our valued members! We understand the importance of being able to access your TV services. We are sorry that our chat could not assist with this.

 

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