Disappearing Sound on Peacock

I apologize for the confusion on my part. I could have sworn I read that the issue was happening on a Flexbox, I am sorry about that. Just to confirm, You've only noticed the issue on the Main DVR box? The reason why I ask is because if the issue is only happening on one box then that could rule out the fact that it might be an issue with the network. 

Yes, when you get a chance, please let us know the status of the sound on the main box. We can definitely look into the Resume option once we pinpoint what is causing this sound issue. 

Still no sound, 3 days later. 

Thank you for letting us know. I am sad to read you are still having issues with the sound. We can help. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3SqGFXe
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
•  - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Thank you, but I've decided that it's more trouble than it's worth to finish watching that show. The current practice of bouncing shows between networks and streaming apps is not working and I hope the networks figure that out soon. There is a battle going between traditional cable and streaming apps and consumers are the ones getting screwed. If Comast doesn't want to go the way of Blockbuster, they need to figure out a solution. If I have to cherry pick what I want to watch from a growing variety of streaming apps, and Xfinity can't even act as an aggregator allowing us easy access, then why we need them? 

On that same note, please read the instructions you sent me as an average user needing help. Convoluted and unnecessarily complex. Wouldn't it be better for your customers if this got escalated from within this app, or the issue got forward to the 'team'?